|
**DO NOT ORDER UNTIL YOU HAVE READ AND UNDERSTAND THIS ENTIRE HOME PAGE!!!!! The website will ask you before it processes your order if you have "Read, understand, and agree to abide by" the items listed here. Please take the time to actually read them to avoid any misunderstandings!! The home page supersedes ANY other info you may have received.
We realize that there is a certain frustration level when customers cannot receive their orders immediately. We sincerely apologize for this and are working as hard as humanly possible to fill orders in this trying time. Calling or emailing to ask "When will I receive my order" only slows down EVERYONE'S order as the best answer we can give is shown in the statements listed below. We also understand that, for some people, this answer is just not good enough. If that is the case simply email us and request that we cancel your order, we will IMMEDIATELY refund your card the full amount.
Let us also take this time to URGE YOU IN THE STRONGEST POSSIBLE TERMS to call your senators and congressmen and, in a civil but firm tone, ask them to reject the knee jerk reaction to the current tragedies and to protect our gun rights, ESPECIALLY as it pertains to the most popular rifles in America, Modern Sporting Rifles (what anti-gunners refer to as "Assault Weapons")
The fraud protection suite required by our credit card processor will not allow us to ship to any address other than the "Bill to" address. This is why the "Bill to" and "Ship to" addresses must be the same. Additionally, UPS will not deliver to a PO Box address, the "Ship to " address must be a street address. Please do not ask us to ship to any address other than the "Bill to" street address (or PO Box) , doing so will only slow down your order.
Like us on Facebook for updates and specials!!!
www.facebook.com/BlackthorneProductsLLC
12/10/12 -
Please forgive the
frankness of this notice. We are just trying to make sure that our
customers are 100% aware of the situation BEFORE placing an order. That
is why we REQUIRE you to hit the "I Agree" button that states "I
have read, understand, and agree to abide by" these conditions. We
do not mean to sound rude, we just want to make absolutely sure that you are
informed before you order.
Due to the unprecedented
ongoing demand for our products, (12/10/12) we are entering into a
backorder situation. We are doing everything humanly possible to ship
product as fast as possible but you may experience wait times with your order.
In order to make this a non-frustrating as possible , please note the
following:
4/1/13 - Please note that all the previous updates have been moved to the bottom of this page. They are all still in effect, we have just moved them. We have received numerous requests to make the delivery times easier to understand so here goes:
ALL PREVIOUS ESTIMATED SHIP DATES, POSTED SINCE 12/10/12 ARE IN EFFECT AND HAVE NOT CHANGED!!!!!! THE SHIP DATE THAT YOU AGREED TO IN WRITING WHEN YOU ORDERED ARE STILL IN EFFECT!!!!!
1. MOST (not all, most, except piston conversion kits.) orders for anything other than upper halves or complete AR15 type parts kits (everything except the lower receiver) ship within a day or two of the order. IF YOU ORDERED AN AR15 TYPE PARTS KIT OR UPPER HALF THE EXPECTED DELIVERY ARE PER PREVIOUS UPDATES (SEE BELOW) . QUESTION - "I ordered a _____ (fill in the blank with any part or accessory... sight, trigger, BCG, etc..) when will it ship?" - ANSWER - Usually within a day or two of the order. QUESTION - "I ordered an upper half (or complete parts kit), when will it ship?" - ANSWER - Per the shipping dates stated on the HOME page since 12/10/12 (see below).
2. Per the ship times that have been posted on this page since 12/10/12: Orders for upper halves or complete parts kits (everything except the lower receiver) placed the last week of December ship about the third week of June (count 120 WORKING days from the date of your order, as you agreed to when you ordered, and you will see this is correct). Orders placed 1st week of January ship end of June, Orders placed 2nd week of January ship 1st week of July, Orders placed 3rd week of January ship 3rd week of July, Orders placed 1st week of February ship 1st week of August... etc....
3. MOST orders for upper halves and complete parts kits (everything except the lower receiver) will ship much earlier but WE MAKE NO PROMISES ON THIS. QUESTION - "What is your real expected ship date for may parts kit?" ANSWER - "As per the ship times posted on the HOME page" QUESTION - "But the HOME page states that MOST will ship earlier". ANSWER - "The BEST estimate we have at this time is 120 days from the date of your order" QUESTION - "How will I know when it has shipped?". ANSWER - "UPS will send you an email with tracking info when it ships. This is the ONLY way to know when it has shipped and you can use this info to track it right to your door".
5/2/13 - We are exactly on schedule per the ship dates listed below by order date.
5/17/13 - We are about a week early shipping orders per the dates listed below by order date.
1. Orders are filled
in the order that they are received given the inventory on hand. You may notice
the inventory on a certain item shows we have them in stock. This is true
but we can only build them so fast. The question "Your inventory
shows them as in stock so why have you not shipped immediately. The
answer is that all of the parts ARE in stock but we can only ship them so fast. In some cases we have to assemble the parts, which are in stock. So the wait is because we have many hundreds of orders and can only ship dozens per day and for the assembly. We do NOT ship the parts
un-assembled.
2. "My order is
shown "COMPLETE", why have I not received it?" If it is
marked "COMPLETE" that just means that Zen-Cart (the E-Commerce
software) has delivered the order to us, it does NOT mean it has shipped. The
ONLY way to see if it has shipped is to use the UPS tracking number on the UPS
website and track the package. If the UPS website shows that the info has
been received but not yet shipped, that is exactly the case. The UPS
website will show the progress of the package when it has shipped. If the
UPS website shows that it is has not yet shipped, it has not shipped.
3. We cannot, in
good conscience, give you a ship date any more exact than shown above.
PLEASE DO NOT ASK FOR ONE. This is REGARDLESS of how many are shown in inventory
(we can only make them so fast).
4. We generate a UPS
tag when your order is entered into the system. This does NOT mean your
item has shipped. THIS IS REGARDLESS OF ANY EMAIL YOU MAY HAVE RECEIVED FROM UPS WITH AN ESTIMATED DELIVERY DATE!!! We use this so that you can check the UPS website, WWW.UPS.COM, and
see when your item has shipped. If you wish to check and see if your item
has shipped, the ONLY way to do this is to go to the UPS website and enter the tracking number you received
from UPS when we generated your tag. If it shows that it has not shipped,
then we have not shipped your order. When we do ship it will show the progress
of your package. You can check the UPS website as often as you like for
up to the minute progress of your package. We do this specifically so that you will have access to up-to-the-minute progress of your shipment and not have to contact us ands thereby slow down the processing of everyones order.
5. Your credit card
will be charged when you place the order. This holds your place in line.
You can request that we cancel your order at any time VIA EMAIL (not via
phone, EMAIL ONLY). We will IMMEDIATELY credit your card back and reply
to your email with the credit transaction ID confirming that your card has been
credited. Please check with your credit card company on their policies
regarding when your funds will be available.
6. In order to avoid
frustration, DO NOT ORDER IF THESE CONDITIONS ARE UNACCEPTABLE!!! We
understand that our customers are anxious to receive their orders. By
understanding and following these guidelines you will receive your order as
fast as possible. You told us, in writing, when you ordered that you
“read, understand, and agree to abide by these conditions” when you hit the “I
Agree” button as required by the website BEFORE it would let you order, that is
the only way we would accept your order. We understand that some people do not
actually read the terms before they hit the "I AGREE" button telling
us that they have actually read and agree, but we do our absolute best to
inform our customers of the exact conditions BEFORE they order. We would
MUCH rather have a potential customer not order than have a customer order and
then become upset even though we clearly explained the situation and, in fact,
REQUIRED that the customer tell us, in writing, that they have "read,
understand, and agree to abide by" these terms. We simply do not
know how we could have possibly explained the situation any more clearly.
FREE SHIPPING
Blackthorne Products is proud to offer FREE SHIPPING on our AR15 type parts kits! (NOT AR10 or Galil type parts kits) Please note the following conditions apply:
1. Free shipping is on most COMPLETE AR15 TYPE PARTS KITS only! Free shipping does not apply to anything other than a complete parts kit (ie. parts, upper halves, accessories etc) It does not apply to orders with a combination of parts/accessories and parts kits (for instance, if you order a scope mount AND a parts kit on the same order you WILL BE CHARGED SHIPPING for the entire order). In order to qualify for free shipping the order must include COMPLETE PARTS KITS ONLY.
2. Free shipping is to the lower 48 states only (shipping will be charged to HI and AK)
3. Free shipping items are sent UPS ground.
4. Free shipping is for web orders ONLY, phone and mail order do not qualify for free shipping.
5. The web site will list a total before you check out and pay, please check this total very carefully to ensure that you are receiving the free shipping. If the website lists a shipping charge on your order you will be charged shipping if you complete the transaction. Do NOT complete the transaction if it is incorrect!!
12/10/12, 3:42 PM CST - OUR CURRENT ESTIMATED SHIP DATE FOR ALL ORDERS PLACED AFTER 12/10/12 is 10-15 WORKING DAYS FROM THE DATE THE ORDER WAS PLACED. AS USUAL, GUN BROKER AUCTIONS SHIP WITHIN A DAY OR TWO OF RECEIPT OF PAYMENT. THIS IS NOT GUARANTEED, JUST OUR BEST ESTIMATE AT THIS TIME.
12/18/12 - 3:58 PM CST - UPDATED SHIP DATES FOR ORDERS PLACED AFTER 12/17/12 ARE APPROXIMATELY 20-30 WORKING DAYS FROM THE DATE THE ORDER WAS RECEIVED. THIS IS NOT GUARANTEED, JUST OUR BEST GUESS AT THIS TIME. IF YOU CALCULATE THE WORKING DAYS, THIS IS ABOUT FEBRUARY 5, 2013 12/19/12 - 10:27 AM CST - UPDATED SHIP DATES FOR ORDERS PLACED AFTER 12/18/12 ARE APPROXIMATELY 30-40 WORKING DAYS FROM THE DATE THE ORDER WAS RECEIVED. THIS IS NOT GUARANTEED, JUST OUR BEST GUESS AT THIS TIME. IF YOU CALCULATE THE WORKING DAYS, THIS IS ABOUT FEBRUARY 21, 2013
12/20/12 - 10:02 AM CST - UPDATED SHIP DATES FOR ORDERS PLACED AFTER 12/19/12 ARE APPROXIMATELY 60-80 WORKING DAYS FROM THE DATE THE ORDER WAS RECEIVED. THIS IS NOT GUARANTEED, JUST OUR BEST GUESS AT THIS TIME. IF YOU CALCULATE THE WORKING DAYS, THIS IS ABOUT APRIL 16, 2013
12/21/12 - 9:08 AM CST - ORDERS PLACED AFTER 12/20/12 SHIP APPROXIMATELY 80-120 WORKING DAYS FROM DATE OF ORDER. WE CONTINUE TO RECEIVE ORDERS AND QUESTIONS OF "I RECEIVED A NOTICE THAT THE ITEM WAS SHIPPED, WHEN WILL IT ARRIVE?" PLEASE SEE #4 BELOW. WE HAVE COMTEMPLATED REFUSING NEW ORDERS BUT HAVE DECIDED AGAINST IT AT THIS TIME FOR THIS REASON: AS LONG AS CUSTOMERS ACTUALLY READ THIS NOTICE AS THEY STATE THEY DO (HITTING THE "I AGREE" BUTTON BEFORE YOU ORDER) AND REALIZE THAT THEY CAN CANCEL AT ANY TIME AND RECEIVE A FULL REFUND, THERE IS NO DOWNSIDE, EXCEPT FOR THOSE CERTAIN INDIVIVUALS THAT DO NOT ACTUALLY READ THIS NOTICE, EVEN THOUGH THEY HIT THE "I AGREE" BUTTON.
12/21/12 - 1:23 PM - ALL ORDERS PLACED AFTER 12/20/12 WILL NOT, REPEAT NOT, RECEIVE AN EMAIL FROM UPS WITH A TRACKING NUMBER UNTIL IT SHIPS. THIS DOES NOT MEAN WE HAVE NOT RECEIVED YOUR ORDER, EVERYTHING IS EXACLTY THE SAME AS BEFORE, THE ONLY THING DIFFERENT IS THAT UPS WILL NOT EMAIL YOU A TRACKING NUMBER. WE HAVE, REPEAT HAVE YOUR ORDER AND YOU DO NOT NEED TO DO ANYTHING ELSE, IT WILL BE SHIPPED IN ORDER.
12/23/12 - 1:55 PM - ORDERS PLACED AFTER 12/22/12 WILL SHIP APPROXIMATELY 120 WORKING DAYS FROM THE DATE OF ORDER. WE REALIZE THAT THIS IS QUITE A LONG TIME BUT THAT IS OUR CURRENT LEAD TIME. YOU WILL RECEIVE YOUR ORDER, IT WILL JUST TAKE THIS LONG. ORDERING AND THEN CANCELLING YOUR ORDER ONLY SLOWS DOWN EVERYONES ORDER AND THAT IS NO GOOD FOR ANYONE! IF YOU ARE NOT 100% SURE THAT YOU CAN WAIT THIS LONG DO NOT ORDER.
12/23/12 - 4:22 PM - WE ARE NOW IN BACK ORDER. AS A SERVICE TO OUR CUSTOMERS WE WILL CONTINUE TO TAKE ORDERS UNDER THE CAVEATS LISTED ON THE HOME PAGE BUT IT WILL BE OVER, REPEAT, OVER, REPEAT OVER, 120 WORKING DAYS TO SHIP ORDERS. PLEASE DO NOT, REPEAT, NOT ORDER IF THIS IS UNACCEPTABLE!!!! ORDERING AND THEN CANCELING ONLY DELAYS EVERYONES ORDER.
7. Frequently asked questions: (UPDATED 1/10/13)
"Is this information still correct"? - YES
"Do the ship times refer to ALL parts, or just certain parts or assemblies?" - ALL PARTS
"Can I get an update on my order?" - AS STATED, ORDERS ARE BEST GUESS, THE ONLY (REPEAT ONLY) WAY TO SEE IF YOU ORDER HAS SHIPPED IS TO GO TO THE UPS WEBSITE WITH THE TRACKING NUMBER AND SEE. (SEE #4)
1/16/13 - ALL ORDERS THROUGH 12/16/12 HAVE BEEN SHIPPED. CHECK THE UPS TRACKING NUMBER ON UPS.COM FOR DELIVERY DATES AND TIMES
1/18/13 - 10:27 am - All correct orders thru 12/17/12 have been shipped! This is right about on track according to our tentative delivery schedule (above). You can visit UPS.com with your tracking number and check the progress on Monday 1/21/13.
1/23/13 - 4:22 pm - All correct orders thru 12/18/12 have been shipped! You can visit UPS.com with your tracking number and check the progress on 1/25/13.
1/29/13 - 3:24 PM CST - The grand majority of all correct orders thru 12/19/12 have been shipped. The ONLY way to check if your order has shipped is to input your tracking number (which UPS emailed to you when we generated the shipping ticket, we did not email it to you, UPS did so we do not have your tracking number) on UPS.com and check it's progress. If UPS states "billing information received" it means we have printed the ticket but not yet shipped it. Just be patient, we have your order, everything is OK, we just have not shipped it yet. Do NOT email us asking if your package has shipped, check the UPS website.
2/8/13 - 10:21 am - The grand majority of all correct orders thru 12/22/12 have been shipped! The ONLY way to check if your order has shipped is to input your tracking number (which UPS emailed to you when we generated the shipping ticket, we did not email it to you, UPS did so we do not have your tracking number) on UPS.com and check it's progress. If UPS states "billing information received" it means we have printed the ticket but not yet shipped it. Just be patient, we have your order, everything is OK, we just have not shipped it yet. Do NOT email us asking if your package has shipped, check the UPS website.
2/8/13 - FAQ - "The home page says the grand majority of orders thru 12/22/12 have been shipped, but I haven't received mine or received a tracking number. Is there anything wrong with my order?" - No, nothing is wrong with your order, it is just that you are one of the orders that is not in the "grand majority" of orders that have shipped. We are working as hard as we can to ship your order as quickly as possible.
2/19/13 - All previous updates are correct. The HOME page has the most up to the minute info we have. ANY change in info is IMMEDIATELY posted on this HOME page.
2/23/13 - We are shipping orders ahead of schedule. Believe it or not, we are even receiving some complaints because the orders were not "expected until June". As per the shipping explanations on this page, we only give our "BEST GUESS" as to when a particular order will ship. We apologize if the order arrives earlier than expected. We would much rather "under promise and over deliver" and so we are conservative on our estimation of when orders will ship. Another issue is that we generally ship orders in the order that they are received SUBJECT TO THE VAGARIES OF THE ASSEMBLY PROCESS. This means that some orders will be shipped before other orders even though this may not be the exact order they were received. "My buddy ordered the day after I did and he already received his order and I have not... is there a problem?" The answer is "No, there is no problem, it just is that due to the vagaries of the assembly process his order shipped earlier than yours." Please just be patient, your order will definitely ship just as soon as we can ship it.
2/28/13 - All previous updates are correct. The HOME page has the most up to the minute info we have. ANY change in info is IMMEDIATELY posted on this HOME page.
3/9/13 - All previous updates are still correct. We get a lot of emails asking "You haven't updated the HOME page in while, is everything OK?" The answer is YES. Everything is fine, orders are still shipped per the schedule and updates shown above. It seems frivolous to take time away from filling orders just to state that everything is as per the previous updates, but this update is in response to those type of questions.
3/19/13 - ALL ORIGINAL SHIPPING DATE ESTIMATES ARE ACCURATE. If it states above that your order will ship 80 working days from the date of order, that is when it will ship. We do not expect to ship orders sooner than the estimates given above.
3/20/13 - It seems some customers are confused about when their order will ship. We hope this helps:
ORDERS PLACED AFTER 12/22/12 (SEE UPDATE OF 12/23/12 ABOVE) will ship about 120 WORKING days from the date of the order, exactly as stated above. This means that orders paced the last week of December will ship about the 3rd week of June (count the working days on a calendar, you will see this is correct) Orders paced the 1st week of January will ship about the 1st week of July, etc... SOME orders will ship before these long-posted estimates. So questions of "When will my order ship?" are easily answered by simply counting 120 WORKING days from the date you placed your order. "How do I know if my order will ship sooner?" The ONLY way to know (let's repeat that, the ONLY way to know) is that you will receive a tracking number when we actually ship your order and you can track the package all the way to your door on UPS.com. If you have NOT received a tracking number from UPS then we have NOT shipped your order and you can expect it 120 WORKING days from the date you placed your order. | 
